Making A Purchase
To make a
purchase just click onto
Online Shopping. Click on the relevant fields and click "Add
We accept paypal, credit/debit card, cheque with guarantee card (cheques will require statuary time to clear)
and postal order.
When confirmation of order is received, this is to indicate that we have
received your order. It does not indicate that a contract exists between
us. We will indicate acceptance of your order, and hence a contract
between us, when we send you an invoice. We have included this term to
protect us in the case that a mistake has been made in pricing, we have
inadvertently under-priced goods, or the product is no longer available.
In the case of a change of price, we will always contact you first to
ensure that the price is acceptable.
No item will be sent to you until you have responded to our confirmation
of your order and payment is received and cleared.
We make every effort to despatch within 7
days of confirmation of order. Unless we state otherwise.
This may not apply in respect of deliveries
outside of the UK. All deliveries will be made to you at the address
specified by you in the order. If we
cannot deliver the product to you at the address you have specified for
any reason (other than when we are at fault), we will notify you (if any additional costs are incurred, then
unfortunately these will be past onto you).
to reach us, please email us using the link on the
alternatively, you can call on: +44
do not disclose buyers' information to
third parties other than when order details are processed as part of the
order fulfilment. In this case, the third party will not disclose any of
the details to any other third party. We will hold
your address information for future mailings and exhibitions.
Under no circumstances do we pass your
information to be used on mailing lists of any kind. Any type of
correspondence from you is kept in the strictest confidence and
As a result of the quality of the product
we are providing, every effort has been made to ensure your product
arrives in first class condition. In the unlikely event damage has
occurred then relevant repairs to will be dealt with
through the relevant insurance postage/courier companies. We would
appreciate notification of any damage within 48 hours.
Please try our
KeepCool Products on dry, as once they are wet we cannot exchange or
refund due to possible marking. Please be
aware that our product is an inch smaller all round when dry.
If you have ordered a
wrong size, we will charge P & P again to send a new item out and will
not incur charges for returned item. If unsure about size, please
call us on
This in no way means that you are not
protected as a consumer, as to date we have not had a dissatisfied
The information contained in this website is for general information
purposes only. The information is provided by "KCA" and whilst we endeavour to keep the information up-to-date and
correct, we make no representations or warranties of any kind, express
or implied, about the completeness, accuracy, reliability, suitability
or availability with respect to the website or the information,
products, services, or related graphics contained on the website for any
purpose. Any reliance you place on such information is therefore
strictly at your own risk.
no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or
damage whatsoever arising from loss of data or profits arising out of,
or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly.
However, "KCA" takes no responsibility for, and will
not be liable for, the website being temporarily unavailable due to
technical issues beyond our control.
Any redistribution or reproduction of part or all of the contents in any
form is prohibited.
You may not, except with our express written permission, distribute or
commercially exploit the content. Nor may you transmit it or store
it in any other website or other form of electronic retrieval system.
are proud to say that we have only encountered positive feedback so far.
Many of our customers have re-ordered (and re-ordered again) and we are
often delighted to receive news of both the safe and prompt deliver of
an order. However, if for any reason you are not happy with your
order then we will treat your complaint seriously and promptly.
this note, we ask you to understand that while we endeavour to produce
accurate images of the work along with descriptions, images of the
on a screen may vary (and particularly if they are downloaded as a small
print) from the reality of the original product. We are, however,
confident that the original product is always superior.